Why Quality is Important

Quality affects a business product in terms of it’s selling and potential in the market. If a customer purchases a product ,he will re-purchase it only if the product is of high quality.So for a long term perspective quality is the most important aspect for major businesses.

Customer Satisfaction happens only if the product quality meet their expectation which is based on the below criteria:-

  • Usability
  • Longevity
  • Need and the Cost comparison
  • Efficiency

If the Customer expectations are met business and both customers will get the benefits.